ISSUE CREDIT CARD REFUND IN PAYMENT SYSTEM

Issuing credit card refunds can be confusing when there are multiple cards involved. This article will walk you step by step through how to make a refund in the Dashboard of the Payment System

USING THE DASHBOARD

To refund a payment via the Dashboard:

1. Find the payment to be refunded in the payments overview page.
2. Click the ••• icon to the right of the charge. From the resulting menu, select Refund payment.
3. By default, you will issue a full refund. For a partial refund, enter a different amount to be refunded.
4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.
5. Click Refund.

Alternatively, you can go to the Dashboard page for the specific payment, and click Refund there. (Again, you’ll be given the choice of a full or partial refund and prompted to pick a reason.)

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